Our policy lasts 30 days, starting from the date your order is delivered. The date of delivery will be stated in your tracking, and you will be informed of your tracking details when your order has shipped. If 30 days have gone by, unfortunately we can’t offer you an exchange or refund.
To initiate a return, email firstname.lastname@example.org with your order number and email address used at checkout. We require a receipt or proof of purchase.
Change of Mind
To be eligible for an exchange or refund, your item must be in the same condition that you received it. It must also be in the original box.
There are certain situations where only partial refunds are granted:
- Item shows heavy signs of use (e.g. stains, scratches)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet after 10 business days, please contact us.
We only replace products if they are defective or damaged. To be eligible for a replacement, we require clear photo/video evidence of the defect.
The customer will be responsible for paying shipping costs. Shipping costs are non-refundable.
Please use a trackable shipping service. The tracking number must be provided to our Customer Support team.
Note: We reserve the right to reject returns that have not been approved by our Customer Support team in line with our policy, or are missing tracking numbers. Please ensure that you have already contacted us at email@example.com and provided the information required prior to mailing us your return.